Cristina Pacheco Alvarado
Professional Summary
Junior Developer with a degree in Computer Engineering and experience in administrative support, document management, and customer service. I work with development tools, agile methodologies, and digital platforms in remote environments. I combine technical and administrative skills that allow me to contribute effectively in roles such as Junior Development, IT Support, Virtual Assistance, Customer Support, and Data Entry. I am an adaptable, organized, and problem‑solving professional with experience collaborating with international teams and users.
Professional Experience
Waitress | Ibis Hotel Valparaíso | 2018 - 2025
- Customer service for national and international guests (conversational English).
- Cash handling, payments, POS systems, and hotel operational platforms.
- Real-time problem solving and incident management.
- Coordination with internal operational teams.
- Ability to work under pressure and manage multiple tasks.
Data Entry / Administrative Assistant | EMIRIS SPA | 2013 - 2015
- Data entry and structured information management.
- Document management and organization of digital files.
- Information tracking and control using Excel.
- Communication with clients and suppliers via email.
- Administrative support in operational and registration processes.
Education
Bachelor of Software Engineering – Systems Development
AIEP Professional Institute | 2020 — 2025
- Web development, object-oriented programming, and databases.
- Agile methodologies and collaborative teamwork.
- Academic projects applied to real-world solutions.
Technician in Tourism and Hospitality
CFT UCE Valparaíso | 2016 — 2017
- Customer service, operational management, and administration.
- Hospitality, logistics, tourism marketing, and service planning.
Courses & Certifications
- Excel | Santander Open Academy | 2026
- Power BI | Santander Open Academy | 2026
- Python | Santander Open Academy | 2026
- Travel Agent & Tour Guide Course | CFT UCE Valparaíso | 2016
- Customer Service Course | PRODEMU | 2014
Technical Skills
Python
SQL
HTML5
CSS3
MySQL
Git
GitHub
VS Code
Figma
Trello
Notion
Postman
Google Workspace
Advanced Excel (Macros, VBA)
Scrum
Kanban
Competencies
- International customer service
- Document management
- High‑accuracy data entry
- Task coordination and follow‑up
- Administrative support
- Process improvement
- Organization and attention to detail
- Multitasking
- Adaptability
- Incident resolution
Languages
Spanish: Native
English: Intermediate technical
Portuguese: Basic–intermediate